Warranty

SERFILCO warrants products* of its own manufacture are free from defects in raw materials and manufacture under normal use and service.

The warranty on the product is for a period of 12 months and applies only to products that have been properly installed, maintained, and operated within the normal usage. The terms of this warranty are contingent upon: (a) Customer making no repairs, modifications or alterations to the product; (b) Customer handling storing, installing, operating, and maintaining the product according to instructions and specifications provided in Operating Manual; (c) compliance with all generally accepted industry standards; (d) Customer discontinuing use of the product when have knowledge of any defect; (e) Customer providing prompt written notice of any warranty claims within the warranty period; (f) Customer not being in default of any payment. SERFILCO shall not be liable under any warranty if the alleged defect in the product does not exist or the defect or defective performance is caused in whole or in part by Customer’s or any third party’s misuse, neglect, abuse, unauthorized attempt to repair, or accident (including force majeure). Normal wear and tear is excluded from warranty.

Customer shall provide written notice of any warranty claims within the warranty period. Absent timely written notice, any operation of the product after expiration of the warranty period is determined to be evidence that the warranties have been satisfied.

Within the warranty period, SERFILCO’s obligation is limited to repair or replacement of any product or parts covered by the warranty which SERFILCO determines to have been defective in material or workmanship at the time of shipment and the Customer returned to SERFILCO, with all transportation and associated charges prepaid within 30 days after SERFILCO has issued a Return Authorization Number. This shall be the sole and exclusive remedy for the Customer under this warranty. The warranty on repaired or replaced product is limited to the remainder of the original warranty period.

WARNING – This warranty shall not apply to any product that has been used for purposes other than their intended use, nor to any of the products, the composition of which shall have been changed in any way, nor to any product which has been subject to adverse storage conditions, misuse, negligence or accident. Any modification, alteration or other changes to SERFILCO’s products will void any warranty and could cause damage or injury to the user of the products.

The customer is responsible for the proper installation and operation of the equipment. A factory representative is available at startup at cost of travel expenses plus charge per diem. Consult Sales Dept.

* Products such as filter cartridges do not normally last one year and may require frequent replacement. In addition, certain components such as mechanical seals, springs, “O”-rings, hose, ceramic liners, impeller magnet assemblies, diaphragms, etc. may be subject to wear and, therefore, wear should not be construed as evidence of the existence of a defect, and as such will not be honored in a warranty claim, nor should it be inferred that items such as these will last a year without occasional, or even frequent, replacement depending upon the severity of the application. Items not of SERFILCO’s manufacture, such as motors, carry similar warranties by the manufacturer, and can often be serviced through local authorized repair center or handled through our office.

LIMITATION OF LIABILITY. THIS WARRANTY IS THE SOLE AND ENTIRE WARRANTY, CONDITION, AND REPRESENTATION PERTAINING TO PRODUCTS. SERFILCO DISCLAIMS ALL OTHER WARRANTIES, CONDITIONS, AND REPRESENTATIONS, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE RELATING TO DESIGN, MERCHANTABILITY, FITNESS FOR A SPECIFIC PURPOSE, COURSE OF DEALING AND USAGE OF TRADE.

IN NO EVENT IS SERFILCO LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING ANY LIQUIDATED, PUNITIVE, EXEMPLARY, OR COLLATERAL DAMAGES; OR ANY LOSS OF USE, PERFORMANCE, REVENUE, SAVINGS, OR PROFITS, WHETHER BASED IN CONTRACT, TORT OR OTHER LEGAL THEORY; FOR COST OF REPLACEMENT OR SUBSTITUTION; ANY CLAIMS ARISING FROM CUSTOMER’S THIRD PARTY CONTRACTS; OR ANY OTHER LOSS OR COST OF A SIMILAR TYPE.

CUSTOMER AGREES THAT THE EXCLUSION AND LIMITATIONS IN THIS ARTICLE WILL PREVAIL OVER ANY CONFLICTING TERMS AND CONDITIONS IN THIS OR ANY OTHER AGREEMENT. THESE LIMITATIONS ARE EFFECTIVE EVEN IF SERFILCO HAS BEEN ADVISED BY CUSTOMER OF THE POSSIBILITY OF SUCH DAMAGES.

No person, agent or representative of SERFILCO is authorized to give any other warranties on SERFILCO’s behalf or to assume for it any other liability in connection with any of the products.

Return Authorization Policy

Terms
No equipment may be returned for credit without first receiving a Return Authorization Number from SERFILCO. All requests shall be routed to the company from which the purchase was made or our factory if purchase was made direct from SERFILCO. A minimum of 25% restocking fee will be applied to returns of current designs within warranty period to cover inspection, testing, handling and administrative costs. Returns of surplus inventory from the Customer will not be accepted. Non-standard equipment or any product other than current designs, or parts thereof, are not eligible for return or credit.

  1. All materials must be shipped within 30 days.
  2. All materials must be new and unused.
  3. Material must be shipped prepaid.
  4. SERFILCO will pay the freight on any items we ship incorrectly.
  5. Credit will be issued with a restocking fee
  6. Merchandise received in damaged or used condition is subject to renegotiations of terms.
  7. Any deviation from above terms & Conditions makes this Authorization null and void, and subject to renegotiations.

User Responsibility
It is assumed that the users of SERFILCO products are in compliance with all aspects of regulation dealing with hazardous substances. SERFILCO and SERFILCO INTERNATIONAL will not, under any circumstance, accept on their premises any liquid – whether for testing, evaluation, or any other purpose – from a customer, potential customer, vendor, or potential vendor. To that end, the procedures for the legal transportation and disposal of such substances are the sole responsibility and liability of the user. Prior to any return of used merchandise the user shall:

  1. Contact SERFILCO or SERFILCO INTERNATIONAL (if a SI customer) to obtain a Return Authorization (RA) number along with specific shipping instructions. RA Number is valid for 60 days.
  2. All products approved for return must be thoroughly cleansed to ensure no detectable residue of any substance remains on any surface. SERFILCO and SERFILCO INTERNATIONAL will not dispose of chemicals or contaminated parts at any of our facilities.
  3. Prepare a legal shipping container suitable for the return of this merchandise to SERFILCO. The shipping container must have the Return Authorization number clearly and legibly imprinted above the shipping label.
  4. The user is responsible for shipping the merchandise to SERFILCO and for the freight charges in both directions.
  5. Assume responsibility for the final disposition of any used merchandise or otherwise reusable product, or the legal disposal of a defective or otherwise unusable product.

Return Goods and Repair Policies

  1. In the presence of the delivering carrier, SERFILCO personnel will open and inspect all returned merchandise, and will refuse and return to shipper all merchandise not meeting these conditions.
  2. Our Service Department will provide a report by Fax or E-mail of our inspection and any cost to repair estimates within 10 working days after we receive the product.
  3. Our inspection fee on non-warranty claims is $200 net per returned item. This charge is waived if SERFILCO is authorized to complete the repair or replace the item.
  4. On valid warranty claim items, SERFILCO will repair and return any item within 10 working days of receiving the customer’s authorization or our determination of warranty and prepay the shipping back to the Customer.
  5. If we do not receive authorization to repair within 30 days, the product in question will be returned freight collect.
  6. Returns of used or new media are not accepted under any circumstances.
  7. Samples for test will not be accepted. SERFILCO offers rental and test equipment for field testing, subject to the above conditions.
  8. PLEASE NOTE: Replacement parts or pumps will not be shipped at “No Charge” as exchange items. Shipments will only be made upon receipt of a valid Purchase Order for the new item. Under the terms of our warranty, SERFILCO reserves the right to either repair or replace the product. If, upon evaluation, we determine that a replacement is warranted, full credit will be issued against the new Purchase Order. However, if the product can be satisfactorily restored with a minor repair, it will be repaired and returned to the customer. In such cases, payment for the new Purchase Order will be required.

In the event that used merchandise is returned to SERFILCO without strict compliance to this policy, SERFILCO reserves the right to refuse receipt of such products. SERFILCO will direct that carrier involved return same to sender in accordance with the above policy and procedure.

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