SERFILCO Terms & Conditions

OPENING AN ACCOUNT
It’s easy to establish an open account with us. Give us a call and request a credit application. We also accept these credit cards: MasterCard, VISA, Discover, American Express

When ordering, please be sure to include the following information:

• Purchase order number and name of person authorized to purchase.
• “Ship to” address if different from “bill to”
• Your phone and FAX numbers, including area code.
• Complete catalog description including Price Code Number, quantity, size, etc.
• If it is your policy to issue a confirming order following phone orders, be certain the order is clearly marked as confirming.

* PHONE: 847-509-2900 or 800-323-5431
* FAX: 847-559-1995
* E-MAIL: sales@serfilco.com
* WEB: www.serfilco.com
* International Locations

ACCOUNTING
If you have questions concerning an invoice, freight charges, credit memo, etc., please call our Accounting Dept.

CUSTOMER SERVICE
If you have a part number and would like to place an order, or if you have placed an order and would like to determine shipping status please request our customer service department.

SALES
If you need help selecting a product or part, or if you need a quotation please request the sales department.

If you have questions concerning the installation or operation of a product or if you need a return authorization, please contact the Technical Service Department

CERTIFICATION OF DRAWINGS IN CATALOG
Includes 1 to 5 copies . . . . U.S. $75.00
Each additional copy . . . . U.S. $2.00
Certified copies of drawings not in catalog will be quoted upon request.

PLEASE NOTE
Dimensions, flow rates, specifications and other technical information contained herein are offered only as a guide. Consult SERFILCO Sales Dept. regarding the above and also any questionable applications where improved technology may be available at the time of your requirements, but not at the time of this printing.

IMPORTANT
All SERFILCO products are shipped from the UNITED STATES in accordance with Export Administration Regulations. Diversion contrary to U.S. Law is prohibited

Acceptance of orders with contrary terms: Acceptance of buyer’s order is conditioned upon buyer’s consent to the following terms and conditions, and any inconsistent provisions of any purchase order or other writing shall not constitute a part of the contract of sale. If any of these terms and conditions are not acceptable to Buyer, SERFILCO must be notified promptly.

PAYMENT TERMS
Open account terms of net 30 days after shipment are extended to firms listed and satisfactorily rated by Dun and Bradstreet. Unrated or unlisted firms are requested to submit two major trade references and the name of their bank. Buyer may expedite an order by including payment with the order, while SERFILCO establishes open account status.

NOTE: SERFILCO also accepts

SPECIAL PRICING: SERFILCO also offers special volume discounts and annual contracts. Call for information.
MINIMUM ORDER: U.S. $50.00
RESTOCKING CHARGE: 25% of invoiced amount for product(s)
returned. (See Return Authorization Policy)

SHIPPING DAMAGE OR LOSS
DO NOT RETURN DAMAGED MERCHANDISE TO US. FILE YOUR CLAIM AS FOLLOWS: All merchandise is thoroughly inspected and carefully packed before leaving SERFILCO. Ownership and, therefore, risk of loss is transferred to customer when goods are placed on carrier’s vehicle. The carrier assumes responsibility for its safe delivery at the time of shipment. Claims for loss or damage to the contents should be made upon the carrier as follows:

CONCEALED LOSS OR DAMAGE means loss or damage, which does not become apparent until the merchandise has been unpacked. The contents may be damaged in transit due to rough handling even though the carton may not show external damage. When the damage is discovered, make a prompt written request for inspection by the carrier’s agent. Then file a claim with the carrier since such damage is the carrier’s responsibility. By following these instructions carefully, we guarantee our full support of your claims to protect you against loss from concealed damage.

VISIBLE LOSS OR DAMAGE. Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier’s agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim. The carrier will supply the form required to file such a claim.

NOTE: To avoid waiving your rights to claim loss or damage after a shipment has been received, we recommend that you write the following statement above the space for your signature on the freight company-receiving document — “SUBJECT TO INSPECTION AND COUNT”.

Alternately, when damage is insignificant and can obviously be remedied by replacement of certain components, clarify your position with the carrier and then place your order for the needed components with us to ensure that your needs can be met as quickly as possible. Then submit your invoice to the carrier for the charges.