OPENING AN ACCOUNT
It’s easy to establish an open account with us. Give us a call and
request a credit application. We also accept these credit cards:
MasterCard, VISA, Discover, American Express
When ordering, please be sure to include the following information:
- Purchase order number and name of person authorized to purchase.
- “Ship to” address if different from “bill to”
- Your phone and FAX numbers, including area code.
- Complete catalog description including Price Code Number, quantity, size, etc.
- If it is your policy to issue a confirming order following
phone orders, be certain the order is clearly marked
* PHONE: 847-509-2900 or 800-323-5431
* FAX: 847-559-1995
* E-MAIL: email@example.com
* WEB: www.serfilco.com
* International Locations
If you have questions concerning an invoice, freight charges,
credit memo, etc., please call our Accounting Dept.
If you have a part number and would like to place an order, or if
you have placed an order and would like to determine shipping
status please request our customer service department.
If you need help selecting a product or part, or if you need a
quotation please request the sales department.
If you have questions concerning the installation or operation of
a product or if you need a return authorization, please contact
the Technical Service Department
CERTIFICATION OF DRAWINGS IN CATALOG
Includes 1 to 5 copies . . . . U.S. $75.00
Each additional copy . . . . U.S. $2.00
Certified copies of drawings not in catalog will be quoted
Dimensions, flow rates, specifications and other technical
information contained herein are offered only as a guide.
Consult SERFILCO Sales Dept. regarding the above and also
any questionable applications where improved technology
may be available at the time of your requirements, but not at
the time of this printing.
All SERFILCO products are shipped from the UNITED STATES
in accordance with Export Administration Regulations. Diversion
contrary to U.S. Law is prohibited
Acceptance of orders with contrary terms: Acceptance of
buyer’s order is conditioned upon buyer’s consent to the following
terms and conditions, and any inconsistent provisions
of any purchase order or other writing shall not constitute a part
of the contract of sale. If any of these terms and conditions are not
acceptable to Buyer, SERFILCO must be notified promptly.
Open account terms of net 30 days after shipment are extended
to firms listed and satisfactorily rated by Dun and Bradstreet.
Unrated or unlisted firms are requested to submit two major
trade references and the name of their bank. Buyer may expedite
an order by including payment with the order, while SERFILCO
establishes open account status.
NOTE: SERFILCO also accepts
SPECIAL PRICING: SERFILCO also offers special volume discounts
and annual contracts. Call for information.
MINIMUM ORDER: U.S. $50.00
RESTOCKING CHARGE: 25% of invoiced amount for product(s)
returned. (See Return Authorization Policy)
SHIPPING DAMAGE OR LOSS
DO NOT RETURN DAMAGED MERCHANDISE TO US. FILE YOUR CLAIM AS FOLLOWS:
All merchandise is thoroughly inspected and carefully packed
before leaving SERFILCO. Ownership and, therefore, risk of loss
is transferred to customer when goods are placed on carrier’s
vehicle. The carrier assumes responsibility for its safe delivery at
the time of shipment. Claims for loss or damage to the contents
should be made upon the carrier as follows:
CONCEALED LOSS OR DAMAGE means loss or damage,
which does not become apparent until the merchandise has been
unpacked. The contents may be damaged in transit due to rough
handling even though the carton may not show external damage.
When the damage is discovered, make a prompt written request
for inspection by the carrier’s agent. Then file a claim with the carrier
since such damage is the carrier’s responsibility. By following
these instructions carefully, we guarantee our full support of your
claims to protect you against loss from concealed damage.
VISIBLE LOSS OR DAMAGE. Any external evidence of loss or
damage must be noted on the freight bill or express receipt and
signed by the carrier’s agent. Failure to adequately describe
such external evidence of loss or damage may result in the carrier
refusing to honor a damage claim. The carrier will supply the
form required to file such a claim.
NOTE: To avoid waiving your rights to claim loss or damage after
a shipment has been received, we recommend that you write
the following statement above the space for your signature
on the freight company-receiving document — “SUBJECT TO
INSPECTION AND COUNT”.
Alternately, when damage is insignificant and can obviously be
remedied by replacement of certain components, clarify your position
with the carrier and then place your order for the needed components
with us to ensure that your needs can be met as quickly as possible.
Then submit your invoice to the carrier for the charges.